转 开店的个人看法及一点经验

子夜的金

从04年开店（在县区），因为当时没钱，找了一个偏点的地方，房子只有十几个平方米（房费便宜）。开店前先把三证办好（工商、地税、国税），自己去市上找了一个也是刚开时间不长的电脑配件店，他们也想到县区发展分销，签订供货合同（两千元内先货后款），又找了一家看上去形像不错的联想店做电脑合作。就这样店开起来。
    说真的前两年很难，也就是刚能糊口，但是我对客户很认真、很负责、很客气，我自己做不了的给客户想办法找地方（也就是把一些自己做不了的单子介绍给你的上家），买了电脑的每个客户都登记在册，有空就打电话回访下。因为是县区人少这点很重要，现在人都有钱了，在那里买东西都是一样的，但钱让人家感觉花的值，口碑很重要，服务一定要跟上，千万不要黑脸，更不要和客人吵架，遇上“个别”的也要忍。
    就这样一做就是三年，三年后生意开始好转，好多客户帮我发名片，给我介绍生意。生意好了就出现问题，有时一天跑不过来或忘记了一半个早上打电话的客户，没法就在身上装个便签，接个电话就一记，先挑大客户和能赚钱的，把小客户和帮忙的先放下，但电话上一定要很客气的给人家说个大概时间，如果那个时间不能去就再打个电话说明一下。
    我修电脑和卖配件有个原则：个人不赚钱，但单位不能少赚钱。如果是个人电脑有问题，一般少收或不收，需要更换配件的说清配件的好坏价格的差额，让客户自己选择。
    一定不能卖假货和抬价蒙客户。卖假货就不多说，其中的利弊大家应该都清楚。抬价的后果就是直接断了以后客户，现在电脑这行难做，价格很透明，市上的电脑店一家接一家，同样的配件这家赚十元那家就敢赚五元卖，网上一查就知道大概价格。
    生意难做钱难赚，说这些其实就是四个字“以诚待人”。欢迎大家交流。

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